Shipping
& Delivery

 

If you have any questions please contact us at hello@thechanger.co.nz

 
 

New Zealand
Shipping charge:
— All New Zealand: $10 (bottle or six pack)

Rest Of The World
Shipping charge:
— Australia: $55 (only six pack)
— Asia: $80 (only six pack)
— UK or North America: $100 (only six pack)

If these zones do not cover you please ask for a quote at hello@thechanger.co.nz

All orders will be processed within two days and shipped within five maximum. We will try our hardest to ship your order as fast as we can. Orders will not be dispatched until payment in full has been received. When we receive your order we’ll send you a confirmation email of your purchase. This will contain an invoice of the item/s and its cost. We will also send you your tracking number once the item has been dispatched.

Please Note
— We cannot ship to PO Boxes or Private Bags.
— Every country has different customs laws and your product may incur other charges whilst in transit. The Changer is NOT responsible for these charges. 
— We charge flat rate shipping within New Zealand...However this offer may not apply to certain oversized/heavy items so flick us an email if you have questions at hello@thechanger.co.nz

Delivery
All of our delivery methods are fully track and traceable.

 

NZ Orders
Domestic orders are sent using Couriers. Although we endeavour to deliver to you overnight it can take 2-4 working days to arrive after your payment has been confirmed. If the order has not arrived by then please email hello@thechanger.co.nz with your order number and contact details. 

If you are in a rush to get the bottles/box, please let us know and we will do our best to get things moving faster.

International Orders
International orders are shipped using NZ Post. It takes up to 14 working days depending on where you are, to arrive after your payment has been confirmed (provided it doesn't get stopped in customs). If the order has not arrived by then please email hello@thechanger.co.nz with your order number and contact details.

We also offer express shipping with DHL for only a little bit more so make sure you check the shipping drop down for options at the check out.

Please be advised that every country has different customs laws and your product may incur other charges whilst in transit. The Changer is not responsible for these charges. But we will do our best to send it to you the cheapest, fastest and safest way we can.

Pick Ups
If you are in Queenstown and would like to pick up the products email us at hello@thechanger.co.nz . Please bring your order confirmation email with you to pickup your order. This is to make sure you get the right order. Our returns policy applies from day of confirmation of order (that first email we send you).